Pratham POS Onboarding Checklist: What We Need to Set Up Your POS and EFTPOS
To set up Pratham POS and integrated EFTPOS for your venue we need three things from you: the owner’s details, the business’s details, and three documents. That is nine short fields and a handful of files. Most owners gather everything in about ten minutes, and once we have it, the payment application, menu build and hardware order all start at the same time rather than one after the other.
01Owner detailsName, email, phone, postal address02Business detailsTrading and legal names, ABN, three addresses, orders email03DocumentsLogo file, one photo ID, trust deed if you trade through a trust
Why we ask for these details
Two things happen when you come on board. We build your POS, which needs your trading name, logo and contact details so receipts, online ordering and your account are branded correctly from day one. And we lodge a merchant application with your chosen payment provider, whether that is Tyro, ANZ Worldline or Nuvei. Every Australian acquirer must verify who owns the business before it can settle card takings into your account, so the legal name, ABN, registered address and photo ID are not our paperwork. They are the provider’s, and the fastest way through is to have them right the first time.
A quick rule of thumb: if a detail appears on your ABN record, give it to us exactly as it appears there. A mismatch between the name on the application and the name on the ABN is the single most common reason an EFTPOS application is sent back.
1. Owner details
The owner is the person who legally controls the business and signs the merchant agreement. For a company this is usually a director; for a sole trader it is you.
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Owner full nameExactly as it appears on the photo ID you will send us, including middle names.
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Owner email addressYour Pratham POS login, settlement reports and merchant agreement go here, so use one you check daily.
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Phone or mobile numberA mobile is best: our onboarding team confirms details by SMS and the payment provider may call to verify.
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Owner postal addressWhere you personally receive mail. It can be the same as the business address.
2. Business details
This is the part people most often get slightly wrong, so here is the difference between the three names and three addresses we ask for.
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Business trading nameThe name on your shopfront and receipts, for example “Corner Cafe”. This is what your customers will see on their bank statement.
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Legal business nameThe entity that holds the ABN, for example “Corner Cafe Pty Ltd” or “J. Smith as trustee for the Smith Family Trust”. Check it on ABN Lookup.
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ABN (Australian Business Number)Eleven digits. It must be active and registered for GST if you expect to turn over $75,000 or more a year.
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Business trading addressWhere the venue physically operates and where the terminals and printers will be delivered.
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Business registered addressThe address shown on your ABN or ASIC record. For many businesses this is the accountant’s office rather than the shop.
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Business postal addressOnly if it differs from the two above, for example a PO Box.
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Email for online ordersWhere order confirmations from online ordering and QR table ordering are sent. A shared venue inbox works better than a personal one.
Trading, registered or postal? Trading is where you serve customers. Registered is what the government has on file. Postal is where you want letters. If all three are the same address, say so and we will copy it across.
3. Documents
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Original logo design fileVector preferred:
.ai,.epsor.svg. If you only have a bitmap, send the largest.pngyou have, ideally 2,000 pixels wide or more with a transparent background. We use it on receipts, the customer display, your online ordering site and QR menus, so a small JPEG pulled from Instagram will look soft everywhere. -
Photo IDOne only: a current Australian driver’s licence or passport belonging to the owner named above. A clear photo of the document is fine as long as all four corners are visible and nothing is covered.
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Certified copy of the Unit Trust DeedOnly if the business is run through a trust. The payment provider needs it to confirm who the trustee and beneficiaries are. “Certified” means a JP, solicitor or accountant has signed each page as a true copy of the original.
How your ID is handled. Documents are used only to set up your POS account and to lodge your merchant application with the payment provider you choose. They are transmitted to the provider over their secure channel and are not kept on our marketing systems. See our privacy policy for the detail.
How to send everything
The quickest route is the Request Onboarding form. It has one field for every item on this page, in the same order, and lets you attach the logo, photo ID and trust deed at the same time. Attaching documents is optional: if you would rather not upload ID through a web form, submit the details without attachments and email the documents to support@achyutlabs.com.au with your trading name in the subject line.
Ready to onboard?Send us the checklist in one go and we will start the same day.
What happens after you send it
- We check the detailsUsually within one business day. If a name or address does not match your ABN record we come back to you before anything is lodged, so nothing gets rejected downstream.
- Your EFTPOS application is lodgedWith the provider you chose. Approval times vary by provider and business structure; sole traders and companies are typically faster than trusts.
- Your POS is built in parallelMenu or product list, staff logins, receipt branding, online ordering and QR menus, all with the logo file you supplied. Hardware is ordered to your trading address.
- Go live with trainingWe install, pair the terminals to the POS and train your team. Support is available 24/7 on 1300 941 886 from the first shift.
If you are still deciding which payment provider suits you, our guide to integrated EFTPOS in Australia compares Tyro, ANZ Worldline and Nuvei and explains what the October 2026 surcharge ban means for your card fees. If you want to understand where the POS ends and the EFTPOS begins, start with EFTPOS vs POS: what is the difference.
Frequently asked questions
Yes. Every Australian payment provider requires an active ABN before it will open a merchant facility, and your POS account is registered against it. If you have applied but not yet received it, send the rest of the checklist now and add the ABN when it arrives.
One current Australian driver's licence or passport belonging to the business owner named on the application. Send a clear photo or scan with all four corners visible. You do not need to send both.
A certified copy of the trust deed, so the payment provider can confirm the trustee and beneficiaries. Each page must be signed as a true copy by a JP, solicitor or accountant. Everything else on the checklist stays the same.
Your logo is printed on receipts and shown on the customer display, online ordering site and QR menus at very different sizes. A vector file (.ai, .eps or .svg) stays sharp at every size; a small JPEG does not. If you only have a bitmap, the largest .png you have is the next best option.
The trading address is where the venue operates and where hardware is delivered. The registered address is what appears on your ABN or ASIC record, often an accountant's office. The postal address is where you want letters sent, and only needs to be given if it differs from the other two.
Yes. Submit the Request Onboarding form without attachments, then email the logo, photo ID and trust deed to support@achyutlabs.com.au with your trading name in the subject line.
We check the details within one business day and lodge the EFTPOS application straight away. Provider approval times vary; sole traders and companies are typically faster than trusts. The POS build runs in parallel, so most venues are trading soon after the merchant facility is approved.
