How to reach us
Sales and support are both Australian-based. Phone is the fastest route and is answered 24/7.
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Phone
1300 941 886Answered 24/7 by our Melbourne team — new enquiries and existing customers alike.
Calling from overseas: +61 457 454 857
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Email
info@prathampos.comQuotes, demo bookings and anything you would rather put in writing.
Already a customer: support@achyutlabs.com.au
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Office
470 St Kilda Road, MelbourneOffice 3420, Ground Floor, Melbourne VIC 3004, Australia.
Drop-ins welcome by appointment.
What to have ready
Calling about a new system? These four answers let us give you a straight recommendation on the first call rather than the third.
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What type of venue is it?
A cafe, a multi-site retailer and a salon each need a different configuration.
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How many terminals and locations?
This decides whether the Offline, Cloud or Franchise Suite fits.
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Who is your EFTPOS provider?
We integrate with 18+ Australian providers, so you can usually keep your existing merchant agreement.
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What hardware do you already have?
Standard printers, scanners and cash drawers are often reusable — have the model numbers handy.
Support and service area
We are Melbourne-based and support businesses right across Australia. Existing customers get local 24/7 support on the same number — you are not waiting on an overseas queue during a Saturday service.