Privacy Policy

We collect the following types of information in connection with our Services:

Personal Information: Information that identifies you as an individual or business, including:

• Name, business name, email address, phone number, and postal address (provided during account registration or customer support interactions).
• Payment details (e.g., bank account or credit card information) for billing purposes.
• Identification documents, where required for compliance with anti-money laundering or fraud prevention regulations.

Transaction Data: Information generated through your use of our payment processing and POS services, including:

• Transaction amounts, dates, times, and locations.
• Customer payment information (e.g., card details, processed securely through third party payment processors).
• Data captured via POS hardware (e.g., sales records, inventory updates).

Usage Data: Information about how you interact with our Services, including:

• IP addresses, browser type, operating system, and device identifiers.
• Pages visited, features accessed, and time spent on our website or software.
• Log data from POS hardware (e.g., terminal usage logs).

Other Information: Any additional information you provide voluntarily, such as feedback, survey responses, or communications with our support team.

We collect information through the following methods:

• Directly from You: When you create an account, sign a pricing agreement, process transactions, or contact us.
• Automatically: Through cookies, web beacons, and similar technologies on our website and software, as well as usage logs from POS hardware.
• Third Parties: From third-party payment processors (e.g., Nuvei), service providers, or business partners who assist in delivering our Services.

We use your information for the following purposes:

• Service Delivery: To process transactions, manage your account, provide POS functionality (e.g., inventory management, sales reporting), and deliver hardware support.
• Billing and Payments To calculate and deduct Merchant Service Fees (MSF), bill for add-ons (e.g., additional terminals), and process payments.
• Communication: To send transactional emails (e.g., billing notices), respond to support inquiries, and provide updates about our Services.
• Improvement and Analytics: To analyze usage patterns, improve our Services, and develop new features.
• Compliance and Security: To comply with legal obligations (e.g., anti-fraud, antimoney laundering), prevent fraudulent transactions, and ensure the security of our Services.
• Marketing: To send promotional materials or offers, where you have consented to receive them (you may opt out at any time).

We may share your information with the following parties:

• Third-Party Payment Processors: We share transaction data with processors like Nuvei to facilitate payments. These processors are bound by their own privacy policies and security standards.
• Service Providers: We engage third-party providers for hosting, analytics, customer support, and other operational needs. These providers are contractually obligated to protect your data.
• Legal and Regulatory Authorities: We may disclose information to comply with legal obligations, respond to court orders, or assist in fraud prevention (e.g., reporting suspicious transactions to authorities).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to appropriate safe guards.

We do not sell your personal information to third parties for marketing purposes.

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data (e.g., payment details) during transmission and storage.
• Secure servers and access controls to prevent unauthorized access.
• Regular security audits and vulnerability assessments.

Despite these measures, no system is completely secure. In the event of a data breach, we will notify affected users and relevant authorities as required by law (e.g., within 72 hours under the Australian Notifiable Data Breaches scheme).

We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes. For example:

• Transaction data is retained for 7 years to comply with Australian tax and financial regulations.
• Personal information is retained for the duration of your account and for a reasonable period thereafter (e.g., 12 months) to address potential inquiries or legal claims.
• Usage data may be anonymized and retained indefinitely for analytics purposes.

Under the Australian Privacy Act 1988 and other applicable laws, you have the following rights regarding your personal information:

• Access:Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.
• Data Portability: Request a copy of your data in a structured, commonly used format (where feasible).
• Restriction or Objection: Object to or restrict certain processing activities, such as direct marketing.

If you are in the EU, GDPR grants additional rights, such as the right to lodge a complaint with a supervisory authority. To exercise your rights, please contact us at the details provided in Section 10.