Seamless Online Ordering
for Pickup & Delivery
Make ordering hassle-free for your customers with direct online orders—no middlemen, no extra fees. Whether it’s a quick pickup or doorstep delivery, give your customers the convenience they expect while keeping your profits in your pocket.
Why Choose Our Online Ordering System?
Our easy-to-use online ordering system is designed to improve efficiency, boost sales, and enhance the customer experience. With real-time order tracking, secure payment options, and an intuitive interface, customers can place orders with ease.
- No Third-Party Commissions: Stop paying hefty commissions to third-party food delivery platforms. With our system, you take orders directly and keep 100% of your profits.
- Easy Setup & Integration: Our plug-and-play system seamlessly integrates with your existing website or app. Need a new website? We’ll set up a branded one for you!
- Real-Time Order Tracking: Customers can track their order status in real time, reducing unnecessary calls and confusion.
- Secure & Multiple Payment Options: Offer your customers a range of secure payment methods, including credit/debit cards, digital wallets, and even cash on delivery.
- User-Friendly Interface: Designed for simplicity, our system allows customers to browse your menu, customize orders, and checkout in just a few clicks.
How It Works
- Customers Order Online: They visit your website or app, browse the menu, and place their order hassle-free.
- Instant Order Notification: You receive the order in real time, ensuring quick preparation and minimal delays.
- Secure Payment Processing: Customers can pay online or opt for cash on delivery, giving them flexibility.
- Order Completion & Pickup/Delivery: Once the food is ready, customers receive a notification to pick it up or wait for home delivery.
Benefits for Your Business
- Increase Revenue: More online orders mean more profits without sharing with third-party platforms.
- Better Customer Experience: Reduce waiting times with a smooth and fast ordering process.
- Reduce Workload for Staff: Automate order-taking and free up staff for better customer service.
- Custom Branding: Your online ordering system will reflect your brand’s identity, not a third-party marketplace.
Powerful Features to Simplify Your Operations
- Public holiday and weekend surcharges: Apply a holiday or weekend surcharge that is the same however the customer pays. Card payment surcharges are not supported, in line with the RBA ban from 1 October 2026.
- Smart Print Routing: Send specific menu items to designated kitchen printers for faster and more efficient order preparation.
- Business Insights & Reports: Track your sales, transaction history, and customer trends with real-time reports to make data-driven decisions.
- Multi-Store Management: Manage multiple restaurant locations under one account, simplifying operations and streamlining order handling.
- Centralized Admin Dashboard: Monitor online orders, bookings, and performance metrics in one user-friendly back-office dashboard.
- Dedicated Support Team: Need help with setup? Our expert team is here 24/7 to assist and ensure a smooth experience for you.
Start with $0* with Pratham Today!
Setting up your own online ordering system has never been easier. With Pratham's Restaurant Business Suite, you get a commission-free, easy-to-manage, and fully integrated solution that helps your restaurant grow.
- No hidden fees
- 24/7 support available
- Works on desktop and mobile
Ready to grow your restaurant, with a seamless online ordering system? Contact Pratham POS today!
What an online ordering system does
An online ordering system takes orders through your own website or app and sends them straight to your POS and kitchen. Customers order without calling, staff stop re-keying, and you keep the customer relationship instead of renting it from a marketplace.
Commission is the real cost
Third-party delivery platforms charge a percentage of every order, and that percentage applies to your regulars as much as to new customers. Taking orders on your own site means a repeat customer costs you nothing to serve twice.
You also keep the data. Order history sits against the customer in your own system, which is what makes a promotion or a win-back campaign possible later.
Orders that do not need re-typing
Online orders arrive on the POS in the same queue as counter orders and print to the kitchen automatically. There is no separate tablet to watch and no transcription step, which is where errors and delays usually come from during a rush.
Because the menu reads from the same product file as the till, marking an item sold out removes it everywhere at once.
What commission actually costs: a worked example
Marketplace delivery apps in Australia commonly charge venues up to 30% on delivery orders. The percentage feels survivable order by order — the yearly number is what should drive the decision:
| App orders per month | At ~30% commission | Commission-free direct | Kept per year |
|---|---|---|---|
| $5,000 | ~$1,500/mo to the app | $0 commission | ~$18,000 |
| $10,000 | ~$3,000/mo to the app | $0 commission | ~$36,000 |
| $20,000 | ~$6,000/mo to the app | $0 commission | ~$72,000 |
Illustrative, based on commonly published marketplace rates of up to ~30% on delivery orders; your rates and mix will differ. Standard card-processing fees still apply to direct orders. Most venues keep the apps for discovery and move their regulars to direct ordering — the repeat orders are where the commission bleed is worst.
Works alongside QR and reservations
Online ordering handles pickup and delivery, QR code ordering handles guests already at the table, and the table reservation system gets them there. All three write into the same system.